1. 14-day first-purchase refund
You may request a full refund of your first ImageToURL Pro subscription payment within 14 calendar days of purchase. This applies to the first monthly or annual payment for a new customer account.
We may deny or limit a refund where there is evidence of fraud, repeated refund abuse, a material violation of our policies, or unusually high consumption intended to exploit the refund offer. Mandatory consumer rights always take priority.
2. Renewals and other refunds
Renewal payments are generally non-refundable once the new billing period begins. If you forgot to cancel, contact us within seven days of renewal. We will review the request fairly, considering use of the service after renewal and any rights that apply where you live.
Duplicate charges, incorrect charges, or charges made after a confirmed cancellation will be investigated and refunded where verified. We may also issue full or partial refunds where the service was materially unavailable or did not match the purchased description.
3. Cancellation is different from a refund
Canceling stops the next automatic renewal. Unless a refund is approved or law requires otherwise, your Pro workspace remains active through the end of the paid billing period and unused time is not automatically prorated.
A storage pack purchased with the first Pro checkout is included when that first purchase qualifies for a refund. Later prorated add-on charges are normally non-refundable once capacity is provisioned, except for duplicate or incorrect charges, service failure, or rights required by law.
You can cancel and manage payment details through the secure Paddle customer portal available from your Pro account settings.
4. How to request a refund
Use either of these methods:
- Visit paddle.net and provide the email address and transaction details used at checkout; or
- Email blog.boopul@gmail.com with your account email, transaction or receipt number, purchase date, and reason for the request.
Do not send card numbers or sensitive payment credentials by email.
5. Processing and access after a refund
Paddle issues approved refunds to the original payment method. Bank and payment-network processing times vary. When a full refund is completed, paid access may end immediately.
Before requesting a refund, download any files you need. A refund does not require us to continue providing paid storage or delivery after Pro access ends.
6. Consumer rights
Nothing in this policy removes statutory withdrawal, refund, or consumer-protection rights that cannot legally be waived. Where Paddle’s buyer terms or applicable law provides stronger rights, those stronger rights apply.